Resolved -
The service has been restored. If you are still experiencing issues, please don't hesitate to contact us! Apologies for any inconvenience caused
May 2, 20:09 BST
Update -
We are continuing to work on this major issue affecting email and including webmail.
Your patience is appreciated as we work towards a resolution for restoring full service.
We will update you shortly.
May 2, 17:28 BST
Update -
At this time users may be unable to access email via IMAP and webmail.
We continue to work towards resolving the issues and will post another update once we have more information to share.
May 2, 14:22 BST
Monitoring -
The issue with IMAP has been resolved.
Our system is now actively processing backlogged email requests.
Users may continue to experience intermittent webmail issues and delays in sending and receiving email over the next few hours.
Engineers are continuing to work on restoring webmail slowness and inability to log in.
We will provide another update shortly.
May 2, 12:23 BST
Identified -
The issue has been identified and a fix is being implemented.
Progress continues to be made and some users have now regained access to their email.
As the service recovers the heavy load may cause speed issues.
Not all affected users are currently live.
We will update again when service has been fully restored.
May 2, 11:42 BST
Investigating -
We are currently experiencing an issue impacting a subset of email users.
At this time you may not be able to log in.
Engineers are aware of the situation and are working to resolve it.
We will post updates as soon as more information is available.
Thank you for your patience.
May 2, 10:15 BST